Terms and Conditions
Last Updated: 27 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your access to and use of the website located at gamble-zen.uk (“Website”) and the services provided by GambleZen (“we”, “us”, “our”).
1.2 By registering an account, logging in, or using any feature of the Website, you confirm that you have read, understood, and accepted these Terms, along with our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.
1.3 If you do not agree with any part of these Terms, you must immediately cease using the Website and its services.
2. Definitions
- User/Player/You: Any individual who registers or uses the Website.
- Account: A personal profile created to access and use the gaming services.
- Games: All gambling products offered on the Website, including but not limited to casino games, live dealer games, and virtual games.
- Operator: The company responsible for operating GambleZen and providing the services.
- Bonus: Promotional offers such as free spins, bonus credits, or other incentives.
3. Eligibility
3.1 You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction, whichever is higher, to use the Website.
3.2 It is your sole responsibility to ensure that participation in online gambling is lawful in your place of residence.
3.3 Employees of the Operator, their immediate family members, affiliates, and partners are strictly prohibited from opening accounts or playing on the Website.
4. Account Registration
4.1 Only one Account per person, household, device, or IP address is permitted.
4.2 You must provide accurate, complete, and current information during registration, including your full name, date of birth, residential address, email address, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account.
4.4 We may require you to verify your identity at any time by submitting valid documents such as a passport, driver’s licence, utility bill, or proof of payment method.
4.5 Accounts created using false, misleading, or incomplete information may be suspended or terminated, and any winnings may be forfeited.
5. Account Management
5.1 You are responsible for all actions performed through your Account.
5.2 You must keep your personal details up to date and notify us of any changes.
5.3 You may request Account closure at any time by contacting Customer Support.
5.4 We reserve the right to suspend, restrict, or close Accounts if we suspect fraud, collusion, abuse, or violation of these Terms.
5.5 Password recovery is available via the Website’s “Forgot Password” feature or through Customer Support.
6. Deposits and Payments
6.1 Deposits must be made using payment methods registered in your name.
6.2 Minimum and maximum deposit limits apply; please refer to our Banking page for details.
6.3 We do not charge fees on deposits; however, your payment provider may impose charges.
6.4 We do not provide credit or financial services.
6.5 Deposited funds must be used solely for wagering. Suspicious deposit patterns may lead to temporary account restrictions.
7. Withdrawals
7.1 Withdrawals will, where possible, be processed using the same payment method as deposits.
7.2 Withdrawal limits, including minimum and maximum amounts, apply as detailed on our Banking page.
7.3 All withdrawal requests are subject to verification checks; we may require identification documents before processing.
7.4 While we endeavour to process withdrawals promptly, we accept no liability for delays caused by third-party payment providers.
7.5 To withdraw your full balance and close your Account, please contact Customer Support.
8. Inactive and Dormant Accounts
8.1 Accounts with no login or wagering activity for six consecutive months will be classified as inactive.
8.2 Inactive Accounts may incur a monthly administration fee deducted from the remaining balance, with prior notification.
8.3 Accounts with zero balances may be closed after extended inactivity.
8.4 Dormant Accounts can be reactivated upon request by contacting Customer Support.
9. Responsible Gambling
9.1 GambleZen is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session time limits, and self-exclusion options.
9.2 If you believe you may have a gambling problem, we encourage you to use these tools or contact our support team for assistance.
9.3 For further information and support, please visit the BeGambleAware website.
10. Prohibited Conduct
10.1 The following activities are strictly forbidden:
- Money laundering or any other illegal financial activity;
- Use of automated systems or bots to access or play games;
- Cheating, collusion, or manipulation of game outcomes;
- Maintaining multiple Accounts;
- Using VPNs or proxies to circumvent geographic restrictions.
10.2 We reserve the right to suspend or close Accounts and withhold funds if misconduct is suspected.
10.3 Sharing your Account or allowing others to play on your behalf is prohibited.
11. Bonuses and Promotions
11.1 All bonuses and promotions are subject to specific terms and wagering requirements as detailed on our Promotions page.
11.2 Abuse of bonuses, including multiple Account use or collusion, is prohibited.
11.3 We reserve the right to cancel bonuses, reclaim funds, or suspend Accounts in cases of abuse or technical manipulation.
11.4 Bonus offers may be subject to expiry dates and game restrictions.
12. Fair Play and Game Integrity
12.1 All Games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.
12.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.
13. Limitation of Liability
13.1 We accept no liability for losses or damages arising from use of the Website, including technical failures, interruptions, delays, or errors.
13.2 You play entirely at your own risk. Our maximum liability shall not exceed the amount of your most recent deposit.
13.3 We are not responsible for the content, security, or availability of any third-party websites linked from our Website.
14. Privacy and Data Protection
14.1 We collect and process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.
14.2 We implement industry-standard security measures to protect your data from unauthorised access or disclosure.
14.3 For full details, please review our Privacy Policy available on the Website.
15. Intellectual Property
15.1 All content, trademarks, logos, graphics, and software on the Website are the property of the Operator or its licensors.
15.2 You may not copy, reproduce, distribute, or modify any materials from the Website without prior written consent.
16. Complaints and Dispute Resolution
16.1 If you have a complaint, please contact our Customer Support team in the first instance.
16.2 We aim to resolve all complaints fairly and promptly.
16.3 If you remain dissatisfied, you may escalate your dispute to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
16.4 All complaints must be submitted in writing via email or post.
17. Changes to Terms
17.1 We reserve the right to update or amend these Terms at any time.
17.2 Material changes will be communicated to you via email or prominent notice on the Website.
17.3 Continued use of the Website following notification constitutes acceptance of the revised Terms.
17.4 We recommend reviewing these Terms regularly to stay informed of any changes.
18. Contact Information
If you have any questions or require assistance regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering an Account and playing at GambleZen, you confirm that you have read, understood, and agreed to these Terms and Conditions.
For information on safe gambling and support, please visit the UK Gambling Commission and BeGambleAware.
